Posted by on 01/05/2018

The Principles of Customer Service qualification is designed to provide learners with an introduction to the underpinning knowledge and attitudes required for working within a customer service environment. The qualification is suitable for learners who want to work in customer service and who may already have some experience in a customer service-related role, and require a short course to help them better understand the concepts that inform the principles and practices of customer service.

Course Information

Estimated Time: 130 Hours

Difficulty: Intermediate

Categories:

Course Instructor

Adult Community Learning Adult Community Learning Author
 

Learner

£350.00
 
Enroll

Customer Service Principles

Understand the role and function of customer service in an organisation
Understand the different types of customers
Understand the value of customer loyalty to an organisation
State the potential consequences of customers’ dissatisfaction

Understanding Customer Service Delivery

Understand how to deliver reliable customer service
Know how to interact with customers in a positive way
Know how to work within a team to deliver customer service

Communicating with Customers

Understand the role of communication in customer service and how to communicate with customers verbally and in writing
Be able to communicate effectively with customers verbally and in writing

Employee Rights and Responsibilities

Understanding Employee Rights and Responsibilities

Understanding Employer Organisations

Understanding Employer Organisations
Adult Community Learning