Posted by on 01/05/2018

The Principles of Customer Service qualification is designed to provide learners with an introduction to the underpinning knowledge and attitudes required for working within a customer service environment. The qualification is suitable for learners who want to work in customer service and who may already have some experience in a customer service-related role, and require a short course to help them better understand the concepts that inform the principles and practices of customer service.

Course Information

Estimated Time: 130 Hours

Difficulty: Intermediate


Course Instructor

Adult Community Learning Adult Community Learning Author


Adult Community Learning