Posted by on 23/10/2018

The Level 2 Certificate in Retail Knowledge is designed to provide learners with an introduction to the underpinning knowledge and attitudes required for working within a retail environment. The qualification is suitable for learners who want to work in, or who want to gain employment in, the retail sector in roles such as sales assistant or advisor.

Course Information

Estimated Time: 100 Hours

Difficulty: Intermediate

Categories:

Course Instructor

Adult Community Learning Adult Community Learning Author
 

Learner

£420.00
 
Enroll

Understanding Customer Service in the Retail Sector

Understand the effect of customer service on retail business – part 1
Understand the effect of customer service on retail business  – part 2
Understand how retail businesses find out about customers’ needs and preferences
Understand the importance to a retail business of customer service standards, policies and procedures
Understand how customer complaints and problems are resolved in a retail business

Understanding the Retail Selling Process

Understand the five steps of the selling model
Understand how questions are used to identify customers’ needs
Understand the benefits and uses of product knowledge
Understand how sales are closed

Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business

Know the employment rights and responsibilities of an employee and the employer
Understand the importance and characteristics of effective teamwork in retail business
Understand the impact of effective communication skills when working in a retail team
Understand how the roles and responsibilities of retail teams relate to the structure and function of organisations
Understand how to improve personal performance – part 1
Understand how to improve personal performance – part 2
Understand how to improve personal performance – part 3
Understand how personal performance contributes to business success

Understanding how a Retail Business Maintains Health and Safety on its Premises

Know the main provisions of health and safety legislation in relation to a retail business
Know what actions to take in an emergency
Reporting hazards, safe handling and safe working practices

Understanding Retail Consumer Law

Understanding Retail Consumer Law

Understanding the Handling of Customer Payments in a Retail Business

Payment accepted from retail customers and the risks involved in handling payments
Cashier’s responsibilities at the payment point

Course Information

Estimated Time: 100 Hours

Difficulty: Intermediate

Categories:

Course Instructor

Adult Community Learning Adult Community Learning Author
 

Learner

£420.00
 
Enroll

Understanding Customer Service in the Retail Sector

Understand the effect of customer service on retail business – part 1
Understand the effect of customer service on retail business  – part 2
Understand how retail businesses find out about customers’ needs and preferences
Understand the importance to a retail business of customer service standards, policies and procedures
Understand how customer complaints and problems are resolved in a retail business

Understanding the Retail Selling Process

Understand the five steps of the selling model
Understand how questions are used to identify customers’ needs
Understand the benefits and uses of product knowledge
Understand how sales are closed

Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business

Know the employment rights and responsibilities of an employee and the employer
Understand the importance and characteristics of effective teamwork in retail business
Understand the impact of effective communication skills when working in a retail team
Understand how the roles and responsibilities of retail teams relate to the structure and function of organisations
Understand how to improve personal performance – part 1
Understand how to improve personal performance – part 2
Understand how to improve personal performance – part 3
Understand how personal performance contributes to business success

Understanding how a Retail Business Maintains Health and Safety on its Premises

Know the main provisions of health and safety legislation in relation to a retail business
Know what actions to take in an emergency
Reporting hazards, safe handling and safe working practices

Understanding Retail Consumer Law

Understanding Retail Consumer Law

Understanding the Handling of Customer Payments in a Retail Business

Payment accepted from retail customers and the risks involved in handling payments
Cashier’s responsibilities at the payment point
Adult Community Learning